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aboutus

Canvas Boutique is an online stretched and box mounted canvas store based in Pretoria, specializing in perfectly handcrafted printed canvases, offering top of the range quality, within budget, and with incredible turnaround times. We ensure your memories are always alive. We offer a few add on services listed in our 'services' tab. 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.canvasboutique.co.za (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information - including credit card details, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.


We share your Personal Information with third parties to help us use your Personal Information, as described above. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

           
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons..

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@canvasboutique.co.za

REFUND POLICY

Please ensure that you notify Canvas Boutique within 7 days from receiving your order with any problems you may have, in order for the team to resolve this timeously and satisfactory. 

Please email your query to info@canvasboutique.co.za explaining what you are unhappy with, with a photograph of the problem area, your order number and contact details. 

We strive off of quality and customer satisfaction. Subject to management approval, a replacement artwork will be issued to the you, if for any unlikely reason you are still dissatisfied with the product, a refund will be processed within 7 days, subject to management approval. 

Banking details will be requested should a refund be approved. Please note that there will be no refunds on Lockdown sale items. If your payment was made via a credit card, 7 workings days must pass to ensure your funds have cleared in our account. Note that 5% transaction fees are deducted before refunding on Payfast payments. 

Please note at the current status with the South African National Lockdown, refunds/returns will not be available at the moment. Should your products be unsatisfactory, management will resolve this to the best capabilities and solutions available. 

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